@dothedeww24,
With respect to your post that Intuit denied your refund because you made the request more than 60 days after purchase, that does NOT appear to be the policy of Intuit. I posted the following last Friday, 16 Feb:
It took 45 minutes (probably the first 25 minutes on hold) but they sent me an email confirming they would refund the $112.09 I paid last year AND cancel the auto-renew subscription they call "TurboTax Advantage." It will probably take a week or two before the credit shows up, but at least I did not have to "escalate" the dispute to a manager. So I have an email confirming pending refund and cancelled subscription. In addition, Intuit is kind enough to grant permission that I took them up on: "This call may be recorded."
The refund was credited back to my credit card on 19 Feb 2024... three calendar days after I requested it. I also PAID for it on 3 Nov 2023 via TurboTax Avantage, well over 60 days before I requested a refund.
Feel free to cite my case details above, but I it may necessitate escalation of your TurboTax refund request to a manager. It's difficult for me to believe that Intuit is oblivious to what is being discussed on their own "community forum." If they had not refunded me, my next course was going to be all of the below:
- File a fraud complaint with my state's attorney general.
- Report this fraud to the IRS and Federal Trade Commission.
- File a small claims lawsuit against Intuit.
- Contact multiple "business media" outlets like CNBC to give them a story to run.
- Start posting about this on appropriate FACEBOOK groups.
- Contact my credit card company and demand the charge from November 2023 be reversed because they did not deliver what was paid for after three months waiting.
