2170773
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Received “We cannot provide any information about your refund. Be sure to” even when entering correct info. 1 Blue bar used to show processing, now doesnt recognize info?

I e-filed my tax return on March 18 and the IRS site used to always show me one bar saying that my tax return is being processed it said this for weeks now I entered the same exact information and it’s giving me “ We cannot provide any information about your refund. Be sure to:”. Why would this happen all of a sudden.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Received “We cannot provide any information about your refund. Be sure to” even when entering correct info. 1 Blue bar used to show processing, now doesnt recognize info?

the IRS is having issues with the website.  also checking on weekends - probably no updates or maintenance.  try again on Monday. 

Received “We cannot provide any information about your refund. Be sure to” even when entering correct info. 1 Blue bar used to show processing, now doesnt recognize info?

Thank you. I thought IRS updates between 12 AM to 6 AM and since it’s past 12 it’s Monday but I didn’t know that the website was going through a Maintenance. 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question