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Are you a U.S. resident alien? If you are not a U.S. citizen or a resident alien you cannot use TurboTax. To use TurboTax Live Full Service you have to have been a resident alien for the entire year, and you must not have filed Form 1040-NR last year (2021).
A resident alien is treated the same as a citizen as far as your tax return is concerned, so if you were a resident alien for the entire year you could try starting your tax return with the regular TurboTax Online, and upgrade to Live Full Service if you have trouble.
If you would like assistance, you can reach out to us here and we can look into this further. @maryintokyo2018
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