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Why up to now I haven't received my federal and state refund?

it suppose to be refund transfer and the remaining amount from federal will be deposited to my bank account. I checked my routing number and account number that I use for turbo tax and they are correct. IRS said it was deposited Feb. 18, 2022
2 Replies

Why up to now I haven't received my federal and state refund?


@ emmanuelzm wrote:
Why up to now I haven't received my federal and state refund?
it suppose to be refund transfer and the remaining amount from federal will be deposited to my bank account. I checked my routing number and account number that I use for turbo tax and they are correct. IRS said it was deposited Feb. 18, 2022

The state refund comes directly from the state tax agency.  I'll tell you more about that in a following comment.  But first I'll address the Federal refund.

 

"IRS said it was deposited Feb. 18, 2022."

Are you referring to the IRS "Where's My Refund" tool, or did you speak to someone at the IRS?

 

"It supposed to be refund transfer...."

 

Did you have any TurboTax fees that you chose to pay out of the Federal refund?  If so, the funds go first from the IRS to a temporary bank account in your name at an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest of the funds on to your bank (or card.)   The company that handles that is SBTPG (aka TPG or Tax Products Group.)   If you are sure the IRS has sent the deposit, then you can look it up using SBTPG's refund lookup tool at the SBTPG website.

To use their tool,  go the following webpage and choose the "For taxpayers" portal:
https://www.sbtpg.com/

 

SBTPG also has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

 

I'll leave info on checking the state refund in a comment that immediately follows this one.

Why up to now I haven't received my federal and state refund?

emmanuelzm 

As for your state return, you first need to be sure it was successfully filed.  Here's how:

 

If you efiled, be sure your efiled state return was accepted.  If you used Online TurboTax, you can check by looking at the Tax Home in your Online account.  

 

Or did you choose to file the state return by mail instead?  TurboTax does not mail it for you.  If you chose that method, you have to print, sign, date, and mail it.

 

The FAQ below tells how to check on a state refund and has a link for your state.   Most states have a state refund lookup tool on their website.

 

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

 

If necessary, you can contact your state DOR to inquire:

FAQ:  How do I contact my state department of revenue?

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...

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