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Level 13

Solved

Why is my return still pending?

Forum|Forum|5 years ago
February 18, 2021
315 replies
1077 views

Some of you have noticed an issue where your return has been in a pending status multiple days. This pending status means we noticed an issue that may have caused your return to be rejected and are doing an extra review to assess the reason it was flagged, resolve it for you, or identify what you need to do to ensure everything is accurate and your return is accepted.

If this applies to you, we will be sending you an email within 48 hours with confirmation that your return has been filed, or instructions for any additional steps that need to be taken to ensure an accurate return is filed, accepted, and you receive every dollar you deserve. We apologize again this has caused a delay in receiving your refund.

Check out this FAQ: Why is my return still pending?

Best answer by GabiU

All transmission hiccups are resolved and you should see your return accepted or rejected in 48 hours.

I am closing this thread, but if you notice your return is pending for 48+ hours with TurboTax, feel free to PM me.

If you are seeing a pending status with the IRS, please remember that the IRS is doing its best to keep up with this year's circumstances. Please refer to the IRS Website: https://www.irs.gov/refunds for updates on your personalized situation.

gc16

Level 2

That's fine. My state return has been pending since 2/13. I haven't received any email. How do I know if i'm included in this and when can i expect some resolution? Is the 48 hours you mentioned from today or when I filled. Thanks.

Jason707

Level 5

I'm going to assume it is 48 hours from the date/time she posted this. I e-filed on 2/1/21, fed accepted 2/11/21, CA state still pending since then 7 days later. I have my fed refund already in my bank account, hopefully this gets sorted out asap as I really need that state refund. =(

loopless

Level 4

Check it now - it might show as rejected, and you can fix the errors

AirNairb

Level 2

How can we confirm if we're on your list?

Dtm1fmf

Level 2

ok my federal was accepted on the 12 state pending for 6 days not very pleased this year while others had both accepted within hours..

gdberk

Level 2

My CA return has been pending for 10 days - this has never happened before. My federal return is already scheduled for deposit. What's up???

Rudylantaya1

Level 2

My taxes was accepted but still pending is that a delay

mesquitebean

Level 15

@ Rudylantaya1 wrote:
My taxes was accepted but still pending is that a delay

The IRS says 9 out of 10 filers who efile and choose direct deposit will get their Federal refunds within 21 days after being accepted. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.

This IRS FAQ gives some situations where it might take longer than 21 days:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

It's not clear what you mean by your statement above and aren't sure how you are using the term "pending." When you log into Online TurboTax, what is shown for the efile status of your Federal and state returns--does it say they are pending, accepted, rejected, printed, or what?

If your Tax Home shows the Federal return was accepted, what is showing at this IRS "Where's My Refund" site? If the WMR site says it's being processed, that is normal.

https://www.irs.gov/Refunds

NOTE:

When using that tool, be sure to enter the correct SSN and filing status.
For the refund amount, use only the Federal refund amount, and not any total refund amount that includes a state refund.
If you chose to pay TurboTax fees out of your Federal refund, then be sure to use the Federal refund amount before any fees were taken out.
The amount to use is on your Federal Form 1040, Line 35a.

FAQ: How do I track my state refund? (after it's accepted)

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

DBarefie

Level 2

My Federal return was accepted on 2/15/21 and my California state return has been pending since te same day. No email. No response. No help.

Karina molans

Level 2

Mine to

WhyOHWhy7

Level 2

It is the "pits" . I spoke to a help person who said they were unaware of this problem. My taxes are about as uncomplicated as they come so don't understand why there would be an issue with them. It'd be nice to hear back from someone

Gt5536

Level 2

State return still pending after 5 days!! What do I need to do next?

scottym64

Level 2

@GabiU - I got an email relating to my return being rejected, but when I logged in to fix it, there's no way to do that, it still just says pending. Phone support was not able to assist and I'm not even sure if the email was correct - it was certainly a legitimate email from TurboTax, but I'm not offered anyway to fix the issue.

Is this also a known issue or am I just the lucky one who has this to deal with?

Bullet1008

Level 2

This message is very confusing, I talked to a TurboTax Rep at 03:36pm EST and explained that my local State Agency which is GA stated that it's a transmission issue with TurboTax they do not show any evidence of a tax return being filed. The Rep. with Turbo Tax stated that it's a issue of my State not receiving my tax return on there end basically they are not processing gave an example of them being behind. This is becoming very frustrating and from different chat lines pertaining to Tax Returns the people that are having issues are customers that used TurboTax software, it seems that people that didn't use TurboTax are getting accepted or rejected within hours of submitting a tax return, it seems that TurboTax and State Department of Revenue are not on the same page and this seems like the Reps within Turbo Tax are not on the same page.

Nita95

Level 3

so @Bullet1008 What are we suppose to do about the situation literally filed 02/03 and I'm pending still I'm getting annoyed with TT!!!! I don't think I'm filling with them again next year!!!!

Bullet1008

Level 2

15 minutes after I posted a reply I got the acceptance email and text for State. So hopefully all the calls and emails put focus on whatever the issue is and got the ball moving for all filers.

hallmail

Level 2

Let me interpret

"We noticed that we screwed up the efile process and so we need to figure out how to fix it. So to buy time we will tell you that we are going to help you fix the problem with your tax forms, because we are just helpful that way."