why is k-1 not printing with return?

My transmittal letters are in the return but K-1pages are blank

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We recommend that you save the Schedules K-1 as PDFs then open/print them using Adobe Reader. This experience has been tested with multiple business returns and has been determined to be a computer/browser/installation issue.

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I have downloaded the 2024 desktop version to locate the files and have followed the instructions but with no luck finding my 2024 tax files? any suggestions

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