Why is it taking so long to save data ?

Forum|Forum|6 years ago
February 1, 2020
3 replies
11 views

No text available

TurboTax Free Edition Online

BrandiLO

Level 14

Thank you for reporting this to us. Saving data should only take a few minutes. If it seems to be stuck, please try clearing your cookies and cache. For instructions please click the following links: Clear Cookies - Clear Cache. If this does not work, I recommend trying another browser.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

devans00

Level 2

TurboTax iPhone app has been hung on "saving your data" for over 30 minutes. Your advice to clear the web browser cookies and cache doesn’t really apply. Any other suggestions?

TiffanyL

Level 11

You can try to uninstall the app and then reinstall it. You can also try restarting your device and making sure the Google Play/IOS is up to date. If all that does not work, I would suggest using the link provided below to reach out to customer support for assistance:

TurboTax Customer Support

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"