When you log into your TurboTax Online account, your filing status should be displayed on your homepage. You can also use our e-file status lookup tool to get your current status.
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You won't get any answers from TurboTax. They'll blame it on the IRS, they'll blame it on your bank-- whatever it takes to avoid taking responsibility. They will not give you any answers online or by phone. I recommend using another service next year; call 211 for a free tax prep service near you!