No one from here would know why your payment was not processed.
How did you pay the taxes owed? By check, direct debit from your bank account, by credit card, the IRS payment website?
Did you e-file your tax return and was it accepted?
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
Did you send in the payment with a voucher? If you did, did you use the right voucher? It's a 1040-V. If you sent in a 1040ES slip that is for an Estimated payment towards NEXT YEAR.