Why am I not able to get the refund advance this year?

[xmasbaby0]

No one in the user forum has access to that information.   We can give you a link to the eligibility criteria--but we have no control or influence over whether you get the advance.  Note that the information on the site says these are "some" of the requirements----there may be others we do not even know about.

https://turbotax.intuit.com/refund-advance/

Refund Advance eligibility

Here are some of the eligibility requirements to qualify for a Refund Advance loan:

• You’re 18 or older
• Your expected federal refund amount is $500 or more
• You’re not a resident of North Carolina, Connecticut, or Illinois
• You’re e-filing your federal tax return with TurboTax
• Your physical address is listed on your tax return. Your address must be located in one of the eligible states and can’t be a PO box or prison address
• You’re not filing one of these tax forms: 1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862
• You aren’t filing on behalf of a deceased taxpayer
• You must report income on a Form W-2, 1099-R, or Sched C
• You must open or have an existing Credit Karma Money^TM checking account¹.