Who can I contact about my pending Federal Refund? It's been 11 weeks since it was accepted and it still says it is "processing." I can't get ahold of anyone at the IRS

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Who can I contact about my pending Federal Refund? It's been 11 weeks since it was accepted and it still says it is "processing." I can't get ahold of anyone at the IRS

So this IRS tool say your return is still being processed?
https://www.irs.gov/Refunds

I can tell you how to navigate through the IRS phone tree to reach a live IRS agent on Monday. And I'll also leave info on how to reach the IRS Taxpayer Advocate Service, if needed.

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

If you don't get good info from the IRS, you could consider contacting the IRS Taxpayer Advocate for your area. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

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Who can I contact about my pending Federal Refund? It's been 11 weeks since it was accepted and it still says it is "processing." I can't get ahold of anyone at the IRS

So this IRS tool say your return is still being processed?
https://www.irs.gov/Refunds

I can tell you how to navigate through the IRS phone tree to reach a live IRS agent on Monday. And I'll also leave info on how to reach the IRS Taxpayer Advocate Service, if needed.

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

If you don't get good info from the IRS, you could consider contacting the IRS Taxpayer Advocate for your area. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

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