Level 1

Solved

Where is my return?

Forum|Forum|6 years ago
March 16, 2020
2 replies
15 views

I haven’t received my return

TurboTax Free Edition Online

Best answer by bluedeb

Were your returns accepted? Once your returns are accepted, only the IRS & State would know when you will receive your refund. TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

----------------------------------------------

From the IRS:

It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?

Some tax returns take longer to process than others for many reasons, including when a return:

Includes errors
Is incomplete
Is affected by identity theft or fraud
Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
Needs further review in general

We will contact you by mail when we need more information to process your return.

You can also contact the IRS about your refund if it has been over 21 days (business days) since your return has been accepted.

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

bluedeb

Answer

Alumni - Champ

Were your returns accepted? Once your returns are accepted, only the IRS & State would know when you will receive your refund. TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

----------------------------------------------

From the IRS:

It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?

Some tax returns take longer to process than others for many reasons, including when a return:

Includes errors
Is incomplete
Is affected by identity theft or fraud
Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
Needs further review in general

We will contact you by mail when we need more information to process your return.

You can also contact the IRS about your refund if it has been over 21 days (business days) since your return has been accepted.

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

C

cuter

Level 2

I started the return but did not file. I paid for the premier version on March 19 2020.

J

JeanneLO

Level 14

@cuter

What question did you have, would you please clarify so we can assist you?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

C

Cpetr38

Level 2

In trying to understand about the federal return process on turbotax

AkinaLO

Level 15

The process is first pending status, and then it is accepted, which means the IRS is processing it, then once it's approved, it means your refund is on the way (if applicable). Please refer to the article below for more information.

When will I get my IRS tax refund?

It will usually take about 21 days from the date of acceptance, not the date you first filed your federal return.

You can track your refund through Where's My Refund.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"