@ sandybeee wrote:
W hen checking the irs website,it says they have not received my info.?
The info. Does not match their t Records?
By "info" are you referring to a Federal tax return and expect a tax refund? And are you referring to the IRS "Where's My Refund" tool? The answer below assumes that's what you are referring to.
First of all, how did you file--by efile, or did you print and mail? And when (approx.) did you file; i.e., how long has it been since you filed?
If you filed by mail, did you print it and mail it to the IRS yourself? TurboTax does not mail it for you. The IRS only resumed processing paper returns recently. For several months, the paper returns were stockpiled at the IRS, so there have been long delays for mailed paper returns this year.
If you efiled, you should double-check to be sure the return was efiled successfully and accepted. If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home. What does it show there--which of these terms: accepted, rejected, printed, started, or ready to mail?
If the info at the Tax Home confirms it was accepted (or if you printed and mailed the return), you can use the "Where's My Refund" tool at the IRS website below to check on the status of your Federal refund.
https://www.irs.gov/Refunds
NOTE: When using that tool, be sure to enter the correct SSN and filing status. Use only the Federal refund amount, and not any total refund amount that includes a state refund. The amount to use is on your Federal Form 1040, Line 21a.
If the IRS tool says your return is still being processed, report back for more info on how to check on it.
