What’s after return status printed

[mesquitebean]

@jason113rodrigue  asked:  "What’s after return status printed?"

When you log into your account and look at the Tax Home, does it have a status of "printed?"   If so, that means it has not been efiled.    Had you intended to file by efiling, or did you want to print and mail it?

If you didn't complete the efile process (and if you didn't mail the return), and now want to efile, we can tell you how to open the return back up to efile it.

Or if you DO want to file by mail, did you actually mail it after printing?  TurboTax does not mail it for you.

[1362011]

I never received my refund, It says printed in te status, i mailed it, but still no receiving the refund. Should I amend it? or what can I do? 

[JeanneLO]

@1362011

Please contact the IRS if you never received your refund for the tax year of 2019. Individuals can call the IRS at (800) 829-1040, Monday through Friday, 7:00 a.m. - 7:00 p.m. your local time.

Here are some tips when contacting the IRS:

• First choose your language. 
• Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
• Instead, press 2 for personal income tax questions.
• Then press 1 for form, tax history, or payment.  
• Then press 3 for all other questions.
• Then press 2 for all other questions to be transferred to an agent

Please see this TurboTax FAQ on what to have ready before you contact the IRS: What do I need if I call the IRS?

If you need to inquire about a state refund please contact your state Department of Revenue.