What if I never received my DocuSign email?

[AmyC]

Message your tax expert that you did not receive it.

[flokhalil]

I have not received my DocuSign documents from my tax expert.  It has been since 3/05/2020 that I have been done with my taxes. My tax preparation "expert " has Not responded to my emails.  I am Extremely Upset about this.  I payed for this service and have not had a good experience at all. I have tried calling the number suggested and it keeps saying they are not available,  even though the message said they are available from 5am till 7pm Monday through Friday.  I can Not seem to get any answers!!!!

[flokhalil]

What if you're tax" expert " dose not respond to your email!!?

You have no number to call to make a complaint and No one is responsible to emails!!!!!!!!

[TasnimH2]

Hi @flokhalil  thank you for reaching out. We understand how frustrating this can be. I will send you a PM requesting more details about your case.

Thank you