What do I do if

[Detwa313]

i was approved for 2000 but the card info never came

[DonnaLO]

All questions concerning the TurboTax Prepaid Visa card from Greendot should be directed to their customer service.  Find more information at   https://www.greendot.com/contact-us

Getting to know the Turbo® Visa® Debit Card

[mkeola1974]

I contacted green dot per your instructions on this thread. They don't speak English and don't even understand what taxes are. Just like the person who asked this question, I never got the email with the card info even though I was approved.

[AkinaLO]

You should have already received an email for your temporary card with information on how to create an account. Once you have created an account you should receive your advance within 48 hours on the temporary card. Your physical card should arrive in the mail within 5-10 business days. 

Please make sure you check your junk/spam folder. The sender will be turboprepaidcard@email.turboprepaidcard.intuit.com for your temporary prepaid card. 

Please refer to the following help article for more information.  

About the Refund Advance temporary card - Community  

[Jabrail11]

How did you even speak with a representative? Its does not give me the option to talk with someone.

[AkinaLO]

Please see the link below to contact Turbo Debit Card customer support.

Turbo Debit Card Contact Us

[Jabrail11]

It does not give me the option to speak with a representative. How do I speak to a human?

[AkinaLO]

You can reach the Turbo Debit Card customer care at this number 

(888) 285-4169.

[KMahrle83]

Youre circumventing the point of the question...HOW DO I TALK TO A HUMAN? The number you give us is automated and only works if you already got your card.  We want info on the temp card info that we were lied to about