Verify identity

We are not able to provide assistance to you via the identity verification tool.

If you've already filed, processing usually takes 21 days (electronic returns) or six weeks (paper returns). What does this mean and why won’t it let me verify online is this a good or bad thing??

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This is a good thing inasmuch as the IRS appears to be trying to prevent fraud that may be related to your Social Security number. The flip side is that any refund you may be entitled to could be delayed.

See the TurboTax blog IRS ID Verify and Your Tax Refund for more information.