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6 replies

Sheybae5k
Level 2
January 28, 2020

Me either. any update?

Lateac97
Level 2
January 28, 2020

Yeah mine isn’t either. I’ve been calling since 10am and the only answer I can get is that their system is down and to keep trying .

jmonty2004
Level 2
January 29, 2020

I am in the same boat card temp card still not working funds there but no way to use them until the permanent card arrives. called them said system issues that were more than 24 hours ago. thinking I should have filed with Jackson Hewitt and did there advance. Had a friend who got his and was able to use it when he got it. This is ridiculous 

    DonnaLO
    DonnaLO
    Level 12
    January 29, 2020

    If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number for online purchases, call us toll-free at (888) 285-4169.

    If you received a Refund Advance last year, you’ll need to create a new account to see your Refund Advance funds for this year. You won’t see the funds if you log in with the account you made last year.

     

    Here is more information: https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Dharvin
    Level 2
    January 29, 2020

    Being on the phone with them doesn't help they just told me that the system was down and it would be back up today and that was hours ago 

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