Unable to Transmit Return

Forum|Forum|6 years ago
May 11, 2020
1 reply
11 views

After I'm all done with the return and after I've gone through the error check process a couple of times, I am unable to transmit because the tax file still shows several "errors" that are not errors on K-1 Forms. The errors indicates that a $ figure has yet to be put into a box when in fact it already has. So I skip over that "error". But, when it comes time to e-File, it goes into an endless loop trying to get me to fix those errors and the only option seems to be to file manually - even though I've already paid for e-Filing! Can anyone help me with this? Thanks so much.

mesquitebean

Level 15

You should state "which box" is asking for a figure, and whether you are using Online TurboTax or the desktop CD/download product. Are there multiple K-1's? Sometimes it's easier to just delete the K-1 then re-enter it again. Since there are several worksheets associated with each K-1, there's a special way to remove it, however, to be sure all the underlying worksheets for that K-1 are removed. We can tell you the proper way if it comes to that.

You may get some suggestions in this forum tonight or in the morning. If not, you can phone TurboTax Support so they can troubleshoot with you in realtime. I'll go ahead and tell you how, just in case.

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

mesquitebean

Level 15

Also, I'm not sure how you entered the K-1 data. If you are using desktop software (CD/download), and if you used Forms Mode to make entries, that can be problematic, since as I mentioned above, there are several worksheets that have to intertwine that the interview step-by-step mode should know how to handle.