Unable to remove document from the Documents tab

[tuandavidvo]

@DoninGA 

Can you please take a look at the issue laid out in this thread. I think it is a serious security/ identity risk. They should not doing this. And they should have option to delete.

Thanks

[DoninGA]

@tuandavidvo This has been reported to the software support awhile back. 

My curiosity is that this issue is not across the board for the 3 or 4 million desktop users.  I am trying to figure out how those documents got loaded onto an online account

[tuandavidvo]

@DoninGA 

Do you happen to know what was the outcome of the report you mentioned ? Obviously it was not fix. I need these document removed. And the ability to remove them. 

[DoninGA]

@tuandavidvo It is not yet known when this issue will be corrected and give users the ability to delete the documents listed.

[YuanZ]

Hello,

Has it been fixed yet?  I also found a few 1099 forms unexpectedly in my account from last years. This is definitely a serious security issue for me.  It makes me very hesitant continue using TurboTax going forward. 

Please escalate and get it fixed asap. 

Thanks.

[YuanZ]

800-446-8848

i am on the call with them right now. Will report back if any good news.

[HudsonOH]

This is a very serious concern. Is there any resolution to this issue?

[tuandavidvo]

No. I was on the phone for nearly an hour. They verified the complaint and had no solution. They proposed:

a) delete the acct

b) delete the acct

Yes, a = b = nonsense solution 

[tuandavidvo]

@YuanZ 
Please post if any possible solution 

Thanks

[vc8888]

OMG.  I just noticed this as well.  It is a picture taken by my phone of a W2.  This is because the "employer" is out of date and TurboTax could not import so it says I can try to take a pic and let them "scan" it.  It failed and I winded up typing all the box numbers manually.  So now it has a copy of my 'picture' and I cannot delete it either.  

I went back to TT desktop 2023 and there is no option to "delete" anything from there.  This is a big security concern.

Can't wait to find resolution!

[DawnC]

You can submit a request to delete the data in your Intuit Account.    How to delete your data:

1. Sign in to TurboTax, if you haven’t already.
2. Select Intuit Account on the left.
3. Select Data privacy.
4. Select Delete and then follow the screens to delete your data. If you want to delete data from any other Intuit Accounts, you'll be able to do that one account at a time. We'll walk you through it.   See image below.

If you don't use Intuit products like TurboTax, QuickBooks, or Turbo and aren’t sure if you have an Intuit Account but want to delete data you've given us, go here.

What is my Intuit Account?

How does Intuit protect your data?

Privacy & Security Support

[vc8888]

Is that going to mess up my TurboTax 2024 activation which I just did today?

[HudsonOH]

When I follow the instructions you provide, this is the result. I want to delete two W-2s that Intuit put in their cloud drive on my Intuit account without my knowledge. I don't want to wipe out my entire Intuit account. Do we all have to file an FTC complaint for Intuit to fix this issue?

[7342944519]

I just submitted a feedback on the Document page for the same.  Couldn't find their number to call or chat, feedback is the only way.  How could they do that!!!!

[7342944519]

Please escalate this issue - a major bleach of consumer confidence for TURBO.  It's not a technically difficult thing to correct, why took so long without any update???