Unable to print tax returns

[redunkle]

I currently am unable to print either federal or my South Carolina Tax return with no updates available.

[DoninGA]

You must have a PDF compatible viewer installed to print the tax returns, such as Adobe Reader

[redunkle]

I do have Adobe Reader and have for many years.  So it's not a reader issue......

[DoninGA]

Which TurboTax program are you using?  The online web-based or the desktop installed on a personal computer?

[redunkle]

Turbo Tax Premier on a Desktop.  I had the same issue last year until Turbo Tax did an update.

[DoninGA]

I also have the 2024 TurboTax Premier edition for Windows on my PC.  Just did a print test and printed out the Filing Instructions page for a tax return with no issues.

[DoninGA]

Have you updated your software to the latest release?

Click on Online at the top of the desktop program screen

Click on Check for Updates

[redunkle]

I have checked for updatesssssssss.  There isn't even a print button on the print screen for the tax return.  It gives the list of forms to print but NO PRINT BUTTON.  So I can't print them.

[redunkle]

I even clicked on SAVE PDF and it doesn't have a Button to save it.  If I open the forms button at the top, then it shows the forms in PDF format.....

[DoninGA]

@redunkle You do not see these screens when you are in the File section of the program?

[redunkle]

Yes to the first screen.  Most of the second screen, but neither the Save, Print or Cancel Buttons appear.

[DoninGA]

@redunkle Well, I am at a loss on why the Form selection window does not show you the buttons for Save as PDF, Preview Print Copy or Cancel.

You will need to contact TurboTax support to inform them of this issue.  Maybe (?) they can help.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[redunkle]

thanks, will do

[VolvoGirl]

Can  you  post a screenshot of the buttons missing?  Maybe your screen isn't big enough to show them?  Maybe you can scroll down to get them?  You can move that second print box around on the screen.  Try moving it up higher on the screen.  And then grab a bottom corner to expand it.  

[dzlotnik]

I have the exact same issue and I also do have Adobe pdf Viewer installed.  There's no place to click to save or print returns. It must be a Turbo Tax issue.