I can't order my free Audit Defense despite reaching out for customer service support multiple times ,
4/25/2025
I became a Turbo Tax Advantage Member in 2024 but I have been a turbo Tax customer since 2009 .
The problem is I am unable to claim the Audit Defense for my 2024 tax return using my Turbo Tax Desk Top product.
I have had at lease 3 phone based customer service support encounters and none could resolve the problem to allow me to claim the Audit Defense benefit .
I have spent hours upon hours on the phone with Turbo Tax customer service representatives with so much anguish and to no avail, each taking me through a number of different trouble shooting steps ( lets try this and that and see if it work )
Every singe Turbo Tax representative consulted “extensively” off line where I was asked to “please hold” the holds were for very long periods of time .
3 calls to turbo tax , 3 customer service reps taking me through a series of different trouble shooting steps which resulted in none of these Turbo Tax customer service support reps. being able to resolve the problem .
Finally I was told the issue was not with my Mac laptop but that the problem was likely a technical glitch with Turbo Tax and specifically the issue was likely was not being allowed to connect to the Turbo Tax server but not to worry because the issue should be resolved by the next business day but that never happened I tried so many times ,over and over again.
I received an 3/26/25 email from Intuit Turbo Tax AUDIT DEFENSE finally after me sending multiple messages to turbo tax while finishing up My taxes advising Turbo Tax that I could not place the order for audit defense.
The email advised Audit Defense must be activated by April 30 2025 . The email include the instruction on How to activate your one free Audit Defense Benefit .
I need turbo tax I to know. I tried to follow the instructions on ‘How to activate’ one free Audit Defense multiple times. I never never able to get past step 5 each time I got an error message ‘OOPS. Something must have none wrong ‘.
I would like to request intuit turbo tax contact directly their Audit defense partner to place my free Turbo Tax Advantage 2024 audit defense order to obtain Audit Defense on my behalf.
Intuit Turbo Tax should be able to complete a work around and facilitate me getting my 2024 AUDIT Defense benefit
Doing my taxes with Turbo Tax this year has been a horrible experience because of not being able to get my 1 free audit defense benefit which was the entire reason I became a Turbo Tax Advantage Member.
