TurboTax will not let me pay electronically

Forum|Forum|6 years ago
February 8, 2020
3 replies
20 views

Pay by check

Make sure to mail your check by April 15, 2020

The direct debit option is not available to you.

The credit card option is not available due to your filing choices.

When I go to try and pay my taxes, TurboTax shows me the above on the "file" screen. I am not able to choose the direct debit or credit card option for some reason (highly preferred for me... I don't have easy access to checks). It won't tell me why though. I'm using TurboTax Free File and on my receipt it says it comes with electronic filing included. So why can't I pay online??? Please help.

TurboTax Free Edition Online

CarissaM

Level 15

There are times your return cannot be e-filed for one reason or another.

You can click here to learn the different reasons this can be.

If you are referring to paying your Federal taxes, please click here to review the choices you can pay your taxes.

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dronalddavis

Level 2

Turbotax will allow me to file my return electronically, but there is a message that I cannot pay my tax liability. I have paid at the time of e-filing in the past. WHY am I not allowed to do so now?

HeatherPLO

Level 14

It sounds like you can e-file, but you are not allowed to pay the tax amount due?

Please see this Help Article for the ways you can pay your Federal Taxes. Also, you can pay them directly to the IRS online at the link here.

If you need further assistance, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

@dronalddavis

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