TurboTax says my refund was accepted 2/12. I e-filed 1/29, Where’s my refund says “ We cannot provide any information about your refund.” What does this mean?

[tenekiaxthompson]

I also have 2 daughters who I claimed as my dependents.

[xmasbaby0]

How long ago was your e-file accepted?  

You may need to be more patient with a system that is overwhelmed, and give some more time for the IRS to begin processing the millions or returns they have just begun to accept.

https://turbotax.intuit.com/tax-tools/efile-status-lookup/ 

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.  

Your federal refund amount is on line 34 of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[JohnnyRingo]

I am having the same issue and I have a very similar timeline.  I have used all available resources (IRS2GO app, website and the WMR phone number).  I am also unable to reach the IRS by phone (calls disconnected "due to high call volume") and I have tried the Taxpayer Advocate Service but no one answers.

[EbonyL122824]

Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund?  tool for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.

There's no way to know when the IRS will update your status. If after 21 days of being accepted, you have not received an update via the Where's My Refund tool, you can follow the instructions in the following FAQ to contact the IRS for further assistance.

https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-...