TurboTax freezes when trying to save completed taxes or when trying to print

[LakeshaLO]

Are you using TurboTax online or desktop version?

[travaillerbee]

Using laptop (have CD, software downloaded & updated).  Return is complete/efiled, just unable to print or save as pdf file.  Program stops responding. 

[travaillerbee]

UPDATE:  After multiple tries, I was finally able to save as both pdf and txt documents.  I have no idea why it worked that time and not the others but I'm grateful.  Thanks for trying to help me troubleshoot this 🙂 

[alex2359-]

I need to save my tax report, but its not allowing me two. I need to also see all forms. And why was I charged for Federal when turbotax claimed it was free

[JakailaLO]

Are you using the TurboTax online or desktop version?  

[ohioetvet]

My 2019 taxes are complete using home and business. When I go to file the program freezes when I try to print. I did try enough times that if I only check print federal forms it will form but adding a state to the request it freezes or if I only check a state form it will immediately freeze the program. Please help.  I am using an older mac the I upgraded to catalina using the dosdude patch updater.

[SForrestLO]

If the product is running slow, try deleting cookies, cache and browsing history. Please see this Turbo Tax FAQ regarding how to delete cookies, cache and browsing history: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978