TurboTax Flex Loan

[zeldar]

I applied for and also was approved for the flex loan back on 11/13/25.  I used a chime account.  It is now 12/2/25 and I still haven’t  received a phone call, email or any correspondence as to what is going on with my loan. I understand chime was having issues however no one has reached out to let me know the next steps to take. Every day I call,  nobody in the loan department can help me and they just transfer me to the regular Intuit department and they aren’t able to help me either. I simply just would like to receive the funds I was already approved for .

[M-MTax]

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/loans/whats-turbotax-flex-advance/L2Xg6I...

You'll probably have to call the number listed on that site. I don't think anyone here can assist you with this issue.

[zeldar]

As I stated in the post , when I call the loan dept, they state that it’s a TurboTax issue and they transfer me to TurboTax. TurboTax then passes me back to loan dept. I’ve called everyday that they aren’t able open , still no help. I’ve tried to have the issue escalated and I was told I would be contacted in 3-5 business days, it’s day 8 … still nothing.