turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

TurboTax E-mail saying return is on the way

TurboTax sent me an email saying congratulations your return is on the way two days ago. I have been checking the IRS website and it is still just in accepted status with a message saying my return is taking longer than usual to process. 

I saw a news article stating that people with the child tax credit will not get any refunds until at least 2/27. 

So is the refund email I received just an automated message based on the original estimated refund date, or is my refund legit being processed to be sent over to my direct deposit? 

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

4 Replies
CatinaT1
Employee Tax Expert

TurboTax E-mail saying return is on the way

Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.

 

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
rjs
Level 15
Level 15

TurboTax E-mail saying return is on the way

Its just an automated email based on the fact that your tax return was accepted. The email was sent by the TurboTax marketing department. They have no knowledge of when your refund will actually be issued. TurboTax does not get any information from the IRS about the status of your refund. Continue using the IRS web site to check the status of your refund.

 

TurboTax E-mail saying return is on the way

Thank you, I figured it probably was an automated message just based on their estimated refund date.  Just had a small hope that maybe that had a notification a payment was coming since the deluxe fee was coming out of my refund. 

Oh well, back to my daily check of the IRS website then. 

rjs
Level 15
Level 15

TurboTax E-mail saying return is on the way

Having your TurboTax fee taken out of your refund will take a few extra days. When the IRS web site says that they sent your refund, it means that they sent it to the bank that takes the fee out and sends the rest of the refund to your bank. The IRS doesn't know when the intermediary bank sends the refund to your bank.

 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies