Turbotax desktop cant import from brokerages

[c-yuong]

I purchased TT because i could import 1099 from brokerages. However, the desktop version failed to import from any of them like Fidelity, Robinhood. Always gave me the internal error. I had to use to the online version to to import then save to a file then open with TT desktop and continue. I filed using TT desktop but now i need to amend my return but and I can only do it using the TT desktop. Again, It wont let me import 1099s. What should I do?