Turbotax 2025 desktop file-paid for but not available for download

[penstruck]

I purchased Turbotax 2025 in November 2025. I cannot find the file to download on my TurboTax account. 

Does anyone have this issue, and is there a solution?

Thanks

Pennee

[DoninGA]

Go to this TurboTax website to download your desktop purchase - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

[GabiU]

Hi @penstruck 
Was the link above helpful for downloading TY25? If so, select "Mark as Best Answer". 

Where were you looking for your download? Share a hyperlink or screenshot below so we can research further. Make sure there is no personal information in the screenshot. Thanks!