Turbo Tax says both state and federal were accepted. I track my refund via IRS website and input SSN, TOTAL OF STATE + FEDERAL, FILING STATUS. It's not available. Why?

[mesquitebean]

mmoserc-gmail-co wrote:  "Turbo Tax says both state and federal were accepted. I track my refund via IRS website and input SSN, TOTAL OF STATE + FEDERAL, FILING STATUS. It's not available. Why?"

The IRS "Where's My Refund" tool at https://www.irs.gov/refunds is only for the Federal refund.    So if you entered the total Fed and state refund amount, you are entering the wrong refund amount.   Here are some tips on how to use the IRS tool:

• Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

To track your state refund, you have to use the refund lookup tool at your state's website.  Using the table in the FAQ below, you can click on your state for info and direction to your state's website.

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571