While doing my 2021 return, I discovered that I did not receive stimulus check #1. I understand I need to amend my 2020 return to claim it. However, I have changed computers and do not have Turbo Tax 2020 on my new computer. I do have a copy of the return on my new computer. I have the email where I purchased the download with the code, however Turbo Tax will not let me download it again onto my new computer. How can I get an exception to download it again so I can amend my return? Or what are my other options? Thanks for your help.
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You should be able to download and activate your software on up to 5 computers. Which error message displays when you attempt to enter the license code? You may want to double-check you entered the code correctly. For more information, please see this TurboTax help article: My code doesn't work
Software I purchased is for 1 user. When I try to download to new computer, I get message - It appears you have reached your download limit for this purchase. I don't get to the point to enter the license code. Any suggestion on how to proceed would be appreciated.
If you are receiving the error and believe you have not used it for 5 returns, please follow the instructions here to contact a customer support specialist by phone.
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