Turbo Tax charged me the incorrect price

[jimzhenzhang]

When I placed my order for Turbo Tax online, the payment summary for the order was $167.20 plus tax, however, I was charged for $193.00 plus tax. Here is the proof when I placed the order, but they refuse to credit me back the difference. This is unacceptable. What should I do? 

[myowntaxes24]

They did the same thing to me 2/26/24 and one of the experts put in for them to refund me back all my Money, They sent me an email on 3/18/2024 which gave me a refund approval date, check number, the proper amount they owe me and send my check was mailed out. I HAVE YET TO SEE MY CHECK, THEY TOLD ME ALL KIND OF LIES, AND DIFFERENT DEPARTMENTS SAID ALL KIND OF STUFF, I BEEN WITH THEM 6 YEARS. THE LAST PERSON I SPOKE  NAMED REBECCA SAID I'D RECEIVE IT IN 6-8 WERKS WELL 4/26/24 FRIDAY IS 8 WERKS. I WANT MY MONEY OR ELSE IM GOING TO REPORT THEM TO BBB AND IM NOT EVER DEALING WITH THEM AGAIN. LIKE YOU SAID IT'S TOTALLY UNFAIR AND IM A 6 YEAR CUSTOMER. YOU WOULD THINK THEY'D NOT GIVE ME THE RUN AROUND. I THOUGHT WE WOULD BE TALKING TO THEM LIVE TODAY. I NEED ANSWERS AND MY 187.00 REFUND EITHER DIRECT DEPOSITED LIKE MY FEDERAL AND STATE REFUNDS WERE OR SEND THE CHECK LIKE THE EMAIL SAID!!. PLEASE TURBO TAX!!

[Robin2024]

They did the same thing to me and I had to amend my return and it says that it was free to do so. Then they charged me over $200 so my original return was 1000 and now it’s going to be $513 and then I end up seeing that they’ve been sued over the past two years for overcharging people and misleading them saying everything is free. I want to have my company reimburse me if they don’t. They’re the ones that had it on their payroll site, you know I don’t make any money. I am literally dying to get some shampoo and I’m starving. This is dumb. I can’t stand this money world it’s sick. Taxes are away for the government to steal, and they can’t give it back?

[dac44036]

Same thing happened to me. I will never use them again! I will contact my attorney, this is illegal. 

[dac44036]

I think thete could be a class sction lawsuit on this!  H & R Block is a joke!  

[MarilynG1]

You may have been charged an additional fee if you chose to pay TurboTax from your Refund, or for a State Efile fee.

If you can give more details, we'll try to help. 

@dac44036

[Edited 2/15/2025 | 12:43 pm]

[VolvoGirl]

Thanks @VolvoGirl