Turbo prepaid card

Forum|Forum|6 years ago
April 8, 2020
1 reply
0 views

Literally don't know what to do anymore, my turbo prepaid card never arrived in the mail and I can't get through to anyone on the phone line. I need to speak to an agent but I can't seem to figure out how to do with the number they have on file. Looking for information on how to resolve this.

TurboTax PLUS Online

CarissaM

Level 15

Please click here to contact customer service.

Select the option your refund has been deposited to a card you do not own, this will get you connected to the fraud department where a live agent will be happy to assist you.

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AntonioH92Author

Level 2

Okay so when I call the number, I don't hear the option to select that the money was deposited onto a card I don't own. Can you please me figure out why that is or maybe I'm hearing it wrong

DonnaLO

Level 12

For lost, stolen, or cards never received, visit https://turbodebitcard.intuit.com/contact-us .

If you have set up your online account you can click on the link to Report a lost, stolen, or damaged card. Otherwise call the phone number provided. Press 2 to continue with the automated system, do not enter SS# at this point, Press 1, Press 2, now enter your SS# and continue following the prompts.

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