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Level 2

Question

TPG PRODUCTS SBTPG LLC PARTIAL REFUND?!?

24 replies
129 views

I was issued a partial refund from TPG...when will I be receiving the rest of my refund? I see other people have had this problem has it been resolved?

DoninGA

Level 15

You must contact SBTPG for information concerning your federal tax refund.

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Have you factored in the TurboTax account fees and the TPG service charge of $39 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

Hibachi_93Author

Level 2

The IRS refunded me my full refund. I've already contacted me this is a TT/TPG issue. It's been multiple people that have said this in this forum but I haven't seen a resolution to this. I'm missing over $2000 there was no fee told to me that would amount to $2000.

Can anybody help?

HelenC12

Alumni - Intuit

The IRS or other government agency has reduced your refund and that is why SBTPG gave you the amount you received. You should get an explanation letter from the IRS or other government agency.

You could also check your IRS online transcripts to see the adjustments that were made to your refund.

Another reason why your refund is short is due to Refund Offsets. A refund offset is when an IRS refund is reduced or intercepted to pay off delinquent debt, such as past-due child support, outstanding student loans, or unpaid state income tax.

You'll get an explanatory letter from the Bureau of the Fiscal Service if your refund is offset. The remainder of your refund will be processed as usual. An offset shouldn't delay it, unless your entire refund was applied to your debt.

More info about refund offsets, including contact info and the appeals process, is available in IRS Tax Topic 203.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Southerndan33

Level 2

Mine is the same way. They seem to be scamming people.

Southerndan33

Level 2

Im really contemplating of filing suit. Might be the route needed to get my money.

Critter-3

Level 15

Did either of you take out an advance loan on the anticitpated refund? Did you take that loan repayment into consideration ? The processing bank will repay loans made thru non TT sites like if you went to H&R Block for the advance but used TT to file the return the amount needed to repay the loan will be taken by the bank automatically. The few processing banks that make these refund advances collect for each other ...that info was in the fine print in the contract you signed when you got the loan and signed up for the refund processing service. .

knowyjoey

Level 4

same thing happen to me what is going on the company above is GREEN DOT I notice turbo tax has not been paid I cannot afford to pay instead of getting $1947 I only got $81

Critter-3

Level 15

@knowyjoey

Did you check the federal website ? How much did they actually send ? If they sent the full anticipated refund then contact SBTPG for an explanation ... they should send a letter of explanation in the mail.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

knowyjoey

Level 4

I have no idea what happen? The amount expected was never sent by IRS and the amount received was shocking sent by Santa Barbara aka Green.dot My question is have anyone else experienced this and Did the expected amount ever come?

Amount(s) received $81

Name Date posted Expected amount Received amount

Federal tax refund (IRS)	5/2/23	$1,947.00	$81.00
$81.00

knowyjoey

Level 4

Did you get your balance you were expecting I was told by TT I would get a $1947 refund and I got $81 and I do not think they will refund what they said I will get but since you think they will refund yours please post updates I am so disappointed and let down and it is the last time I use TT.. #1 they did not explain that if you request fees to be paid from your Fed Refund they will NOT give you the refund you expected also not only that the $81 came from GREEDOT Bank I thought they were closed by the feds.