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There is no fee to try the program, and nothing is charged unless and until one tries to file or print the return.
This is mainly a user community forum--not a direct route to TurboTax Support--and nothing account-specific can be handled here. Since you already paid, you would need to speak to TurboTax Support about your issue.
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FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/replies/3300041
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