There is no fee to try the program, and nothing is charged unless and until one tries to file or print the return.
This is mainly a user community forum--not a direct route to TurboTax Support--and nothing account-specific can be handled here. Since you already paid, you would need to speak to TurboTax Support about your issue.
Business hours: 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/replies/3300041
