The IRS website shows that my refund was sent to the bank for DD on 2/14/18, but as of 2/19, my bank has no record of receiving anything. Is this normal?

[Heather14]

When the status of your refund is Refund Sent, it means the IRS has sent your refund to your financial institution for direct deposit. This status will tell you when your refund was sent to your bank. It may take your financial institution 1 – 5 days to deposit the funds into your account. Please wait until it’s been five days from the date we sent the refund to your bank to check with your bank about the status of your refund. This time frame is provided to allow for the variations in how and when banks deposit funds.


 If you haven't received your refund in your account after the 5 day waiting period, you can call the IRS. IRS representatives will be able to research the status of your refund if your return was accepted (received) more than 21 calendar days ago. The number to call them at is 1-800-829-1040, but prepare yourself for a potentially long wait times.

Please see the following IRS link for more information:

https://www.irs.gov/Refunds/Tax-Season-Refund-Frequently-Asked-Questions

[HayleyJayy9]

I'm going through the same thing mine says my refund was sent on Feb 23 yet I have not got any money and it imposible to get any help from anyone this is not okay to leave people not knowing if they are going to get there tax money it seams like someone should be held accountable for the missing money 

[HayleyJayy9]

No one can contact the irs there phone system is set up to hang up on people cause of high call volumes they don't even give us the option to wait for them to answer 

[CarissaM]

Did you pay your fees out of your refund or pay the fees direct? @HayleyJayy9