I can't get thru to them on the phone , I used my current address when I filed my return, but I haven't received any mail from them at current or old address ( I checked just in case). I can't use the online verification tool (it won't even give me the option to). When I check the where's my refund it says have my letter ready when I call the toll free number for the IRS but how do I tell them I never got a letter of I can't even get thru to anyone. 🤦
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To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
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