The IRS site says my refund was sent to my bank but I talked to them they don't see it yet. How can I verify the direct deposit information I gave you?

[Shizz83]

I have to Chang my info on my bank info how do I do that so I can get my money 

[SForrestLO]

@Shizz83

Unfortunately, once you e-file, it's too late to change your refund method. You will have to contact the IRS.

If you have not filed yet you can use this Turbo Tax FAQ to change your refund method. How do I change my refund method? https://ttlc.intuit.com/replies/4288359

[edsnightmare55]

checked my direct deposit info and its blank on my 1040 even though i entered it at time of closing out and paying for services.....never got a refund...sate says it was sent to banking account provided, bank says it never got the refund to deposit, turbo tax check with IRS,m IRS says it was accepted and check with Turbo tax, turbo tax says it was accepted check with IRS....and round and round we go, never again

[SForrestLO]

@edsnightmare55

Turbo Tax will not have a status on your refund. If the IRS website says processing, this means they are working on it.

Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool  

If you chose to have your fees deducted, you can check with Santa Barbara Tax Products Group. https://help.sbtpg.com/hc/en-us/articles/230418728-What-s-the-status-of-my-2019-refund- https://help.sbtpg.com/hc/en-us/requests/new

[MaTiyaSi]

Why would they wait for you to verify your identity? They won’t make any changes to the information they have on file for you so they should just issue a check and send it to the address they have on file. Just another excused to hold up the funds. 

[newbywho]

irs website  says my refund was sent on the 16th SBTPG website says they still haven't gotten it so what gives

[HeatherPLO]

@newbywho

Please reach out to SBTPG here for further assistance.  

[newbywho]

I am done with turbo  tax irs says they sent my refund to my bank on the 16th of feb  spent a day talking them and another day just trying to get ahold of some one to help me from SBTPG. I have been doing my taxes and my step siblings taxes for years with intuit customer service at intuit is just some one pushing customers problems on to another company. costumer services should be intuit having a direct line to SBTPG to deal with my problems when one irises. intuit  took my money to do my taxes and the customer service stopped there any other tax service would have more help than the number of another company.