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I assume you are using Online TurboTax. That's been a known problem for some users, and supposedly TurboTax just fixed it. But I've still seen some others like you with the same problem.
I don't know if this will work, but it's relatively quick to try. Try downloading your PDF at the Print Center inside your return. If TurboTax think's you were finished, and your interview is closed, I'll tell you below how to open it back up:
NOTE: When you open your return back up, do not make any changes in it if it's already been filed. If you later have to amend the return, it has to start off exactly as it was when it was originally filed. If it hasn't yet been filed, then you can continue working on it.
NOTE: Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.
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