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Mhawkins611
Level 2

Temporary ard

I got a email saying my refund advance has been deposited but i never got the email to set up temporary card. What do i do

5 Replies
AshleyLO
Employee TurboTax Specialist

Temporary ard

For assistance with locating your temporary card, visit :https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

 

Click on I can’t access my Refund Advance temporary card

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Tkiddy
New Member

Temporary ard

When I'm signing in to set up online acct it's asking me for the turbo card number. What do I do?

BrandiLO
Intuit Alumni

Temporary ard

You should receive an email with instructions on how to create your online account. If you can’t find it, check your junk mail folder. The sender will be turboprepaidcard@email.turboprepaidcard.intuit.com. If you cannot locate it after checking your junk mail folder, or are having trouble creating an account, or logging into your Turbo Prepaid Card online account, call us toll-free (888) 285-4169.

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Momfilingtaxes
New Member

Temporary ard

This is the same issue I am having. I cannot access my temporary number without logging into my account, however I am unable to set up an account with the card number. Called and reached a foreign entity who told me they cannot help me at all and nothing they can do. Seems like I got scammed. 

KatrinaLO
Employee TurboTax Specialist

Temporary ard

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com.

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