Taxes not supported

Forum|Forum|1 year ago
January 13, 2025
4 replies
23 views

I used Turbo tax a few years ago and found out they did not calculate correctly and when I finally found out last year Turbo Tax said that they would not help me because i did not purchase the right plan and would not stand by their product. I had used H and R Block for years and will never use this company again. They kept what money they charged me plus made thousands of dollars in mistakes, that I am still paying for. What a joke!!!

You have been warned, use at your own peril.

VolvoGirl

Level 15

What was wrong? What did the IRS change? Turbo Tax is a self prepared return. It has no way of knowing or checking that you entered something wrong or in the wrong place or entered something twice Or left something out. It doesn't check against any outside sources. The IRS has copies of all the W2s and 1099s your employer and banks/brokers, etc. sent in to match against. Turbo Tax only checks the calculations of what you entered. It is your responsibility to check it over before you file. They only Guarantee that the calculations are right based on the entries you made.

https://ttlc.intuit.com/community/charges-and-fees/help/what-is-the-turbotax-100-accurate-calculation-guarantee/00/26355

xmasbaby0

Level 15

If you made some mistakes on your tax return, it was not TurboTax that "made thousands"----TurboTax only gets the fee you paid to use the software. The IRS or your state gets the tax you owe.

TurboTax provides do-it-yourself tax software. TurboTax guarantees the calculations done by its software. The information entered into that software is data entered by you, the user. TurboTax cannot and does not check that information against any outside sources, so TT cannot know if you entered your information completely or correctly. It is up to you to enter all of your information correctly and completely, and to check your tax return before you file it. If you forget to enter some income, or enter it incorrectly, enter it in the wrong place, etc. then you may end up owing additional tax to the IRS and/or state. TurboTax does not pay the additional tax you owe. If TurboTax’s calculations were incorrect, and you owe penalties and/or interest, then TT will pay the penalties and interest. The tax due is always owed by you, and must be paid by you.

If you need to enter a claim for the accuracy guarantee:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

mattbutler0220Author

Level 2

It was never submitted to the IRS for one. Late fees and interest. We are just digging through it all now. Your software made several mistakes. Looking into total damages not sure if it's enough to retain an attorney. Going back to the IRS tomorrow. Probably just a lesson learned.