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New Member

Tax return STILL not here...middle/end of June 2019

We filed at the beginning of March. We were told that our tax topic was 152 and to give them 60 days. That was the 16th and we just received a letter where they say they need an ADDITIONAL 60 days because “ we’re waiting for your tax account information to be available on our computer system?” WTF does that even mean? Was it lost or something? It got “accepted” so it should have been in the system?
5 Replies
Level 10

Tax return STILL not here...middle/end of June 2019

Your Return was accepted for processing, but apparently your Refund will be delayed until IRS verifies claims made therein. You can call 800-829-1040 to speak to IRS. 

Level 2

Tax return STILL not here...middle/end of June 2019

Nope that phone # brings me right back to online.
I wish I can speak to s human being
Why doesn’t turbo tax help. I paid for the extra service.
Won’t use them next years. I did for 6 yrs but this is the. Worst experience. Filed on February. Nothing
Now my ex boss give me a corrected w2 for year before 2017 I haven’t amended I made less and she didn’t pay cal state like she posted on w2 and my checks Hot mess if that’s a hold up I wish they would let me know
Level 15

Tax return STILL not here...middle/end of June 2019

Once a tax return has been Accepted by the IRS, TurboTax receives no further information concerning the tax return or any tax refund.

The dates for receiving a tax refund after it has been accepted by the IRS are only estimates based on the IRS target of issuing a tax refund after 21 days from the date it was accepted by the IRS.  This is a target only and not a guarantee.

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

See this IRS website for federal tax refund FAQ's -


If accepted by the IRS use the federal tax refund website to check the refund status -

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions." 

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number -

New Member

Tax return STILL not here...middle/end of June 2019

That last post is great until the call says " Due to high volumes of calls, Please call again tomorrow.  They are blocking.


New Member

Tax return STILL not here...middle/end of June 2019

I'm going through the exact same problem

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