Tax refund from tpg

Forum|Forum|4 years ago
April 28, 2022
2 replies
26 views

The IRS said that they sent my refund to turbotax on April 20th. turbotax emailed me and said that my refund is on the way and that I should look in my account 1 to 2 days after today if it does not appear.. 8 days later it is still not in my account and I cannot get ahold of anybody from TPG. I have emailed called and been on hold for 2 hours several times, and I have opened up a support case court case after which they told me they would reach out to me after 24 hours, but it's now 48 hours later. I have over $5000 coming to me and I need my refund now!

xmasbaby0

Level 15

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**