Tax amendment issue

[wleuter]

Hi! I am having a technical problem with the TurboTax software. After preparing an amendment draft, I did not file it. Today when I want to edit it again, maybe I answered some wrong questions from Turbotax. So TurboTax thought I am making a new amendment based on the draft I made before, then the money return becomes 0 because of this. 

I canceled my tax amendment then do it again, then TurboTax alway did the amendment based on that draft. How can I reset my tax amendment status and solve this issue?

I have tried to call several numbers but everything is automated. I don’t want to pay extra money for a chat feature because my question is about a technical problem and not my taxes. Can someone help me to provide a number where I can reach a person for a technical problem with TurboTax?

Thank you.

[VolvoGirl]

After you cancel the amended return you have to manually take out the changes you made to put it back to the  original return.  You should  have made a copy of your original return before you started amending so you can  go back and start over.  

How to cancel or undo an Amended return
https://ttlc.intuit.com/community/amending/help/how-do-i-cancel-or-undo-an-amended-return-in-turbota...

[wleuter]

I canceled my amend many times and every time I redo it, TurboTax would do it based on my draft amend (The one I almost finished yesterday but did not file) and gave me the wrong Fed tax return number.