Still waiting for a 2023 tax refund. Site does not give information why it is “still processing”. Is there a better way to find out what the hold up is?

[emjpxn]

Is there a way to speak directly to a representative? How can we fix the error if we don’t know what the problem is?

[CatinaT1]

You will need to contact the IRS for information. It might be easiest to set up an account with them.

IRS Individual Online Account  

• Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
• With an IRS Individual Online Account, people can:
• View balance owed, payment history and schedule payments.
• Cancel scheduled payments.
• Get transcripts.
• View or create payment plans.
• See digital copies of some IRS notices.
• View key data from their most recently filed tax return, including adjusted gross income.
• Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
• View, approve and electronically sign power of attorney and tax information authorizations from their tax professional. 

[fanfare]

Call IRS with a copy of your 2023 tax return in hand.

They will tell you what is the status of your filing, 

Expect heavy call volume on or about Tax Day.

@emjpxn