State E-File Refund

[shaf0792]

I recently paid to e-file my state return along with my federal.  Unfortunately, the federal return keeps getting rejected due to an incorrect AGI - no matter what I do.  It is being suggested by TurboTax that I print and mail in my returns to get around this e-file rejection.  Since I cannot mail federal and e-file state, and since I have already paid the $25 plus tax fee to e-file my state, what can I do to get the fee refunded to me?

[SForrestLO]

Please see this Turbo Tax FAQ on how to find your AGI from last year. 

Locate your AGI

This Turbo Tax FAQ will provide information on what to put for your AGI if you didn't file last year or don't have the correct AGI.

Incorrect or no AGI

[shaf0792]

I have followed each and every step, even going so far as to request a transcript from the IRS of 2019 tax forms to make sure I was entering the right AGI.  All of my numbers and identifiers are correct and my forms are still being rejected.  If it wasn't for the fact that I already paid the $25 fee to e-file my state, I would just print everything and mail it in.  Is there a way to get the $25 fee refunded since I am unable to e-file?  Is this a TurboTax glitch?  I am at a complete loss and it's very frustrating.

[CarissaM]

You can try to put your AGI as 0 if you have tried everything else. 

We are unable to process any refunds here within this public forum. To request a refund, please click here to contact customer support. 

[merchantrap]

Seriously...why will no one answer this question. I have the same question about GETTING A REFUND, in my case for a different error. I just want to file my returns by mail and get a refund for the electronic filing fees. This shouldn't be complicated.

[PaulaM]

  You will need to contact customer support directly for assistance.

 TurboTax Customer Service

[tdw4411]

 Per TurboTax, they told me to use 0 for my AGI. I had to mail my tax return since the federal side stated my AGI was incorrect. How do I get a 25 dollars refund that I had already paid for???

[jcnice2u]

I tried to file my niece's return and it was rejected.  she filed with another tax company and we had paid the 25.$ to file and then didn't need to as it was rejected.  I would like a refund please.  I t was for Blair Boudreaux on 3/14/22.  I use turbo tax every year and have never had a problem.  

Thank you for your help in this matter.

Judy Nicely

[xmasbaby0]

@jcnice2u

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number