State e-file fee refund

Forum|Forum|5 years ago
August 18, 2020
3 replies
25 views

Billing issue: get my State e-file fee back.

TurboTax Online

Best answer by Critter-3

You can make your request with Customer Support. Use the word ”billing” instead of the word “refund.”
https://ttlc.intuit.com/questions/1899263

Critter-3

Level 15

There is no efile fee of any kind when using the Online program ... the fee was for the use of the program to complete a return that can be filed even if it must be mailed in ... at no time was a successful efiling guaranteed.

et94539pppAuthor

Level 2

I used Turbo tax CD. Since I need to file Form 4852, the Franchise Tax Board requires me to submit my return by mail. I already paid my State e-file fee. I have been trying to get my credit card payment back to me. It appears that all the answers going back to the preset website link.

Critter-3Answer

Level 15

You can make your request with Customer Support. Use the word ”billing” instead of the word “refund.”
https://ttlc.intuit.com/questions/1899263

frank8536

Level 2

I just e-filed my federal and state (NJ) taxes and I was charged $25 for the state e-filing. When I purchased Turbotax I had the understanding that one state e-filing would be free. Please refund the $25.

Frank [removed]

[removed]

PattiF

Level 15

Here is a link that will help you with your request for a refund.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

saunderlar

Level 2

I paid the $25 to e-file my state return, then when I couldn't e-file I printed the return and sent it to my state by snail mail. I now want my $25 back the order number was TTDCDLA191173738

Thank you

DoninGA

Level 15

@saunderlar wrote:

I paid the $25 to e-file my state return, then when I couldn't e-file I printed the return and sent it to my state by snail mail. I now want my $25 back the order number was TTDCDLA191173738

Thank you

You will have to contact TurboTax support to have the e-file charge cancelled or refunded. Use the key words Billing Issue when contacting support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax