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My tax refund was sent to my green dot account from the IRS over 24 hours ago. Why is the money not on my card yet?

I prepared my taxes thru TurboTax online and chose the prepaid visa option. The IRS sent my tax return on 2/22/18 and the money hasn’t shown up on my turbo prepaid visa. I’ve NEVER had to wait HOURS for a direct deposit to go thru.. 

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1 Reply
DamianLO
Intuit Alumni

My tax refund was sent to my green dot account from the IRS over 24 hours ago. Why is the money not on my card yet?

Sometimes it can take 24 hours for the funds to be confirmed and available on the card.
You can call the bank directly for a detailed explanation.

  • The telephone number for Green Dot Bank is (866) 795-7597
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