You likely have ended up with multiple accounts without realizing it, which is a common situation in this forum. If you used the desktop software (CD/download), then any desktop returns are saved locally and would not be in an Online account.
You can have up to 5 accounts that use the same email address for
notification purposes. A User ID may be an email address, but it
doesn't have to be. It might be only part of an email address, or it
can be anything at all.
If the prior returns were prepared online, log in and go to the Tax Home page. It
may already open by default on the Tax Home page. If not, you can
click Tax Home in the left menu column. Then on the Tax Home page
scroll down to "Your Tax Returns & Documents". You can click the
blue link on the right "Show" to expand that topic, although clicking
anywhere on that line may expand it. Then you should see a list of
prior tax years. Click on the one you need.
If you do that, but
find no evidence of prior returns, then you likely have multiple
accounts and signed into the wrong one. To
get a list of your User IDs and recover account access, you can use the
tool at the link below.
Try using your phone number first. After
that, if necessary, then run the tool on your email address(es) you can
access.
NOTE: Before running the
account recovery tool below, log out of all Intuit accounts including
this user forum, or you might end up in a loop. Then clear your browser
Internet cache, close your browser, then reopen it, and go to the link
below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recoveryIf
still no luck after running that on your phone number and email
address(es), then go back to the tool again, but
this time leave the data field blank, and choose the
small blue link that says
"Try something else", and it will look you up by SSN and other parameters.
